Cloudsol (Pty) Ltd (“Cloudsol”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or interact with our services through the website.
Cloudsol processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Collection of Personal Information
We may collect personal information that you voluntarily provide to us when you:
- contact us through the website;
- submit an enquiry or contact form;
- communicate with us by email;
- request information about our products or services; or
- otherwise communicate with Cloudsol.
The personal information we collect may include:
- your name;
- email address;
- telephone number;
- company or organisation name;
- job title or role, where applicable; and
- any other information you choose to provide in your message or enquiry.
We may also automatically collect certain technical information when you visit our website, including:
- IP address;
- browser type and version;
- device information;
- operating system;
- pages visited;
- date and time of visits;
- referring website or source; and
- other technical information relating to your interaction with the website.
This information may be used to understand how our website is used, maintain its security and performance, and improve our website and services.
2. Use of Personal Information
Cloudsol may use personal information for purposes including:
- responding to enquiries and requests;
- providing information about our products and services;
- communicating with you regarding business matters;
- processing requests submitted through the website;
- improving the functionality, performance and user experience of our website;
- monitoring website usage and trends;
- maintaining the security of our website and systems;
- managing our business relationship with you; and
- complying with applicable legal and regulatory obligations.
We process personal information only where permitted by applicable law. Depending on the circumstances, this may include where:
- you have provided consent;
- processing is necessary to respond to a request made by you;
- processing is necessary for the performance or conclusion of an agreement;
- processing is required to comply with a legal obligation; or
- processing is necessary to pursue our legitimate business interests, where permitted by law.
3. Sharing of Personal Information
Cloudsol does not sell, rent or trade personal information to third parties.
We may share personal information with trusted third-party service providers that assist us in operating our website or conducting our business. These may include:
- website hosting and infrastructure providers;
- email and communication service providers;
- website support and maintenance providers;
- analytics providers; and
- other technology or professional service providers where reasonably necessary.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality, security and data protection requirements are in place.
We may also disclose personal information where:
- required or authorised by law;
- required by a court order or lawful request from a regulatory or governmental authority;
- necessary to establish, exercise or defend our legal rights; or
- necessary to protect Cloudsol, our customers, users or other persons from unlawful activity or security threats.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to provide functionality, improve the browsing experience and help us understand how visitors use the website.
Cookies are small files stored on your device. Depending on the technologies used on our website, cookies may help us:
- understand how visitors navigate and use the website;
- improve website functionality and performance;
- remember user preferences; and
- measure website traffic and usage.
Most web browsers allow you to control or disable cookies through their settings.
Disabling certain cookies may affect the functionality or performance of some parts of the website.
Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar tracking technologies.
5. Security of Personal Information
Cloudsol takes reasonable and appropriate technical and organisational measures to protect personal information against:
- loss or destruction;
- unauthorised access;
- misuse;
- unlawful processing;
- unauthorised disclosure; and
- alteration or destruction.
While we take reasonable precautions to protect personal information, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
6. Links to Other Websites
Our website may contain links to websites operated by third parties.
Cloudsol does not control these websites and is not responsible for their content, security or privacy practices.
We encourage you to review the privacy policies of third-party websites before providing personal information to them.
7. Retention of Personal Information
Cloudsol retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or as required by applicable laws, contractual obligations or legitimate business requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it in accordance with applicable requirements.
8. Your Rights Under POPIA
Subject to applicable law and any relevant limitations, you may have the right to:
- request confirmation of whether Cloudsol holds personal information about you;
- request access to personal information we hold about you;
- request correction or updating of inaccurate, incomplete or outdated personal information;
- request deletion or destruction of personal information where permitted by law;
- object to the processing of your personal information in certain circumstances;
- withdraw consent where processing is based on your consent; and
- lodge a complaint with the Information Regulator of South Africa.
Requests relating to your personal information may be submitted using the contact details provided below.
We may need to verify your identity before processing certain requests relating to personal information.
9. Transfer of Personal Information
Some of the service providers or technology platforms used by Cloudsol may process or store information outside South Africa.
Where personal information is transferred outside South Africa, Cloudsol will take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection requirements, including POPIA.
10. Children's Personal Information
The Cloudsol website and services are primarily intended for businesses and adult users and are not directed at children.
We do not knowingly collect personal information from children through the website without the appropriate consent or other lawful basis required under applicable law.
11. Changes to This Privacy Policy
Cloudsol may update this Privacy Policy from time to time to reflect changes to our website, business practices, technologies or applicable legal requirements.
The updated Privacy Policy will be published on this page and the “Last updated” date will be revised accordingly.
12. Contact Information
If you have questions about this Privacy Policy, wish to exercise your rights under POPIA, or have concerns about how your personal information is handled, please contact:
Cloudsol (Pty) Ltd
Email: info@cloudsol.co.za
You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe that your personal information has been processed unlawfully.